Refund/Returns

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At Pine & Pearl Studio, we take great care in curating high-quality holiday décor and providing custom Christmas design services. Due to the seasonal and custom nature of our offerings, please review the following policy carefully before making a purchase.

Ribbon & Retail Products

All ribbon and retail décor sales are final.

• We do not accept returns or exchanges on ribbon once it has been cut, opened, or used.
• Seasonal items are not eligible for return due to limited availability and time-sensitive inventory.
• Variations in color, texture, or finish may occur due to lighting, screen displays, or manufacturing differences and do not qualify as defects.
• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can review the issue and determine an appropriate resolution.

Custom Design Services

All Christmas design services—including custom trees, mantels, staircases, outdoor décor, wreaths, installations, sponsorship designs, and styling services—are non-refundable.

• Design services are customized specifically for each client and space.
• Once work has begun or materials have been ordered, services cannot be canceled or refunded.
• Deposits are non-refundable and secure your installation date and design planning.

Cancellations

If a scheduled service must be canceled:

• Written notice is required.
• Deposits and payments made are non-refundable.
• Late cancellations may result in forfeiture of all payments due to limited seasonal availability.

Shipping Issues

Pine & Pearl Studio is not responsible for delays caused by shipping carriers. Customers are responsible for providing accurate shipping information at checkout.

Contact Us

If you have questions or concerns regarding your order, please reach out through our website. We are happy to assist and will always do our best to ensure a positive experience.